FAQs

You start by entering your vehicle details online, including registration, condition and location. This information is used to generate a valuation based on current market data. The process does not require phone calls or photos to get started.

In most cases, the valuation is generated within minutes of submission. Some vehicles may require a quick follow-up to confirm details, but there is no long wait involved. You will know where you stand very quickly.

You will need to provide basic information such as registration details, mileage, condition and whether the vehicle is running. Accuracy is important, as this information forms the basis of the valuation. Providing clear details helps avoid delays later.

Yes. A member of the Autobuy team will usually contact you shortly after submission to confirm the information provided. This helps ensure the valuation reflects details about your vehicle accurately. You can ask questions at this stage if needed.

No. Receiving a valuation does not commit you to selling your car. You are free to decline the offer or take time to consider it without any fees or penalties

The price is determined using market demand, vehicle condition and Autobuy’s ability to move the car quickly. Autobuy focuses on realistic prices that reflect what the car can be sold for efficiently. It is not based on advertised listing prices.

Private selling can sometimes achieve a higher price, but it often takes longer and requires more effort. Autobuy offers convenience, speed and certainty instead. The trade-off is a price that reflects a faster sale.

Autobuy generally provides a fixed offer based on the information submitted. The goal is to avoid prolonged negotiation and keep the process simple. If key details change, the offer may be reviewed.

If the actual condition of the car differs from what was provided, Autobuy may reassess the offer. Any changes are discussed with you before proceeding. You are not forced to continue if the revised terms do not suit you.

No. Some vehicles are collected without inspection depending on location, condition and logistics. Autobuy uses inspections only when they are necessary to confirm details.

An inspection may be arranged if additional verification is needed before pickup. This is usually communicated clearly, so you know what to expect. Inspections are kept as simple as possible.

Inspections are completed by Autobuy’s logistics partners or inspection agents. They follow a standard process to confirm the condition and details. You will be informed if an inspection is required.

If issues are identified that differ materially from what was submitted, Autobuy will discuss this with you. The offer may be adjusted or withdrawn depending on the circumstances. You can choose how to proceed.

Yes. Autobuy regularly buys damaged and non-running vehicles. These factors are taken into account during valuation rather than being automatic exclusions.

Autobuy organises pickup using its national logistics network. Collection is arranged from your nominated location, whether that is your home or another address. You do not need to transport the car yourself.

Yes. Autobuy operates across Australia, including many regional areas. Coverage depends on logistics, but most locations are supported.

Pickup is often arranged within days of accepting the offer. Timing may vary based on location and availability. Autobuy aims to keep delays to a minimum.

No. Autobuy handles collection, so you do not need to visit a depot or dealership. This is part of the convenience of the service.

In most cases, yes. You will usually need to be available to hand over keys and paperwork. Autobuy will confirm what is required ahead of time.

Payment is arranged once details are confirmed and before or at the time of pickup. Autobuy ensures payment is processed securely. You are not left waiting after collection.

Payment is made via secure bank transfer to your nominated account. This avoids handling cash or cheques. You will be advised when the transfer is completed.

Yes. Autobuy confirms payment before your car is collected. This removes uncertainty and reduces risk for sellers.

You will need to provide valid identification and bank account details. Autobuy will guide you through what is required. This helps ensure payment is processed correctly.

Yes. Autobuy can purchase vehicles that still have finance attached. This is a common scenario and is handled as part of the process.

Autobuy confirms the payout amount directly with your lender. The finance is settled as part of the sale. Any remaining balance is paid to you.

Yes. Once the finance is paid out, the remaining funds are transferred to you. Autobuy manages the timing so there are no gaps.

Finance itself does not change the value of the car. However, the payout amount is considered when finalising payment.

You will need proof of ownership and identification. Autobuy will explain what documents are required based on your state. The aim is to keep paperwork simple.

Service history and registration papers can be helpful, but are not always required. Autobuy will advise if anything additional is needed. Lack of documents does not automatically prevent a sale.

Yes. Autobuy assists with the transfer process and required documentation. This reduces the administrative burden on sellers.

If documents are missing, Autobuy will discuss acceptable alternatives. Each situation is assessed individually.

Yes. Autobuy manages the process directly, reducing the risks associated with private selling. You are not dealing with unknown buyers or handling cash.

Yes. Your information is used only to complete the sale and manage logistics. Autobuy does not use your details for unrelated purposes.

We do not sell or share your details outside what is necessary to complete the transaction. Your privacy is taken very seriously.

You will be contacted by a verified member of the Autobuy team. Expect clear communication about your submission.

No. Autobuy does not charge sellers for valuation, pickup or processing. The offer you receive is the amount considered for purchase.

Yes. There is no cost to receiving a valuation. You can request one without any obligation.

Yes. You can cancel before final confirmation without incurring fees. Autobuy aims to keep the process flexible.

Autobuy confirms the final details and arranges payment and collection. You will be guided through each step. Communication remains clear throughout.

Collection is usually scheduled within a short timeframe. Autobuy works to align pickup with your availability.

If circumstances change, you should contact Autobuy as soon as possible. Options can be discussed depending on timing.

You can speak directly with the Autobuy team member handling your sale. Support remains available after acceptance.

Autobuy operates across Australia. The service is not limited to major cities.

Yes. Many regional locations are supported. Coverage depends on logistics availability.

Some remote locations may have limited availability. Autobuy will confirm coverage during the process.